Responsible Gambling

1. Gambling should remain entertainment

Betting involves risk and outcomes are uncertain. A bet can be lost even when it appears likely to win. Users should decide in advance how much time and money they are comfortable spending and should never gamble with money needed for rent, bills, food, family responsibilities, loan repayments or other essential costs.

A healthy approach is to treat gambling as paid entertainment, similar to buying a ticket to an event. Once the entertainment budget is spent, the session should end.

2. Age restrictions

The service is not for minors. Users must be legally old enough to gamble in their location and must not allow anyone under the legal age to access their account, devices, payment methods or betting features.

If there is reason to believe an account is being used by a minor or by someone who is not legally permitted to gamble, the account may be restricted while checks are completed.

3. Practical safer gambling tips

• Set a spending limit before you start and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses or increase stakes to recover previous bets.
• Avoid gambling when upset, stressed, angry, tired, intoxicated or under pressure.
• Keep gambling separate from essential finances and never borrow to gamble.
• Review account history regularly so you know how much time and money has been spent.
• Talk to someone you trust if gambling no longer feels controlled or enjoyable.

4. Account limits and controls

Responsible gambling tools may include deposit limits, spend limits, loss limits, session reminders, time-outs, reality checks, cooling-off periods and self-exclusion options. The available tools may vary by account, product or location, but they are designed to help users control betting activity before it becomes harmful.

Limits should be realistic. A limit that is too high may not provide meaningful protection. Users are encouraged to choose limits based on disposable entertainment income, not on hopes of winning.

5. Warning signs

Gambling may be becoming a problem if a user spends more than planned, hides betting from family or friends, borrows money to gamble, feels anxious when not gambling, chases losses, misses work or study, neglects responsibilities, sells possessions, argues about gambling, or feels unable to stop.

Recognising warning signs early is important. Help is available and a user does not need to wait until the situation becomes severe before seeking support.

6. Taking a break

A short break can help reset habits. Users who feel pressure to continue betting should log out, step away from the device, avoid checking odds or results, and spend time on non-gambling activities. A cooling-off period or time-out may also be useful when gambling starts to feel urgent or emotional.

For stronger protection, self-exclusion can block access for a longer period. Self-exclusion should be considered when gambling is causing harm or when a user feels unable to control betting behaviour.

7. Support for someone else

If a friend or family member may be experiencing gambling harm, it can help to speak calmly, avoid blame, explain specific behaviours that are concerning, and encourage professional support. Loved ones may also need support for themselves, especially where gambling has affected household finances or relationships.

Do not share your account, payment methods or devices with another person who may be at risk. Account sharing can increase harm and may breach website terms.

8. Free and confidential help

For free and confidential support in Australia, users can contact Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au. Support services can provide counselling, information, practical tools and guidance for people affected by gambling, including family members and friends.

In an emergency or if someone is at immediate risk of harm, contact local emergency services right away.

9. Our safer gambling commitment

The site aims to display responsible gambling messages, support account controls, prevent underage access, respond to concerns and encourage users to make informed choices. Safer gambling is a shared responsibility between the service, the user, payment providers, support organisations and the wider community.