Privacy Policy

1. Scope of this policy

This policy applies to the website, mobile web experience, account features, promotional pages, support interactions, cookies, analytics and other services that link to this page. It covers personal information provided directly by users, information generated while using the service, and information received from technical, verification, payment or security partners where those partners are used to operate the site.

Some pages or promotions may contain additional notices. Where an additional notice is shown, it should be read together with this policy because it may explain special rules for a particular product, campaign, offer or account function.

2. Information we may collect

• Account details such as name, date of birth, contact details, username, password records, communication preferences and account status.
• Identity and eligibility information needed to confirm age, location, identity, payment method ownership, responsible gambling limits, exclusion status or compliance requirements.
• Transaction and betting activity, including deposits, withdrawals, bet history, bet selections, bonus activity, account balance changes, payment references and customer service notes.
• Technical information such as IP address, device type, browser, operating system, language, approximate location, session identifiers, referral source, error logs and security signals.
• Marketing and communication records such as email interactions, SMS preferences, promotion entries, support requests, chat messages, survey responses and complaint history.

3. How information may be used

Information is used to provide and improve the service, manage accounts, process transactions, display relevant content, maintain security, detect fraud or misuse, respond to support requests, communicate important account updates and comply with applicable obligations.

Information may also be used to personalise the user experience, remember preferences, measure website performance, improve page layout, test features, prevent duplicate accounts, verify eligibility for offers and provide safer gambling tools such as limits or self-exclusion features.

4. Identity, age and security checks

Betting services are intended only for people who are legally permitted to participate. For that reason, identity, age, location, payment and security checks may be required before some features can be used or before withdrawals can be processed. These checks help protect users, prevent underage gambling, reduce financial crime risk and keep the service fair.

If the information supplied is incomplete, inaccurate or cannot be verified, access to certain features may be delayed, restricted or suspended until the matter is resolved.

5. Cookies and similar technologies

Cookies, local storage, pixels, tags and similar technologies may be used to keep users signed in, remember language preferences, measure traffic, support fraud prevention, understand how pages are used, improve performance and deliver content that is more relevant to the visitor.

Users can usually manage cookies through browser settings. Blocking some cookies may affect login, account security, payment processing, language selection, bet slip behaviour, promotions or other interactive features.

6. Sharing information

Information may be shared with service providers that help operate the website, verify users, process payments, host data, provide analytics, deliver communications, manage customer support, investigate fraud, meet regulatory obligations or maintain technical security.

Information may also be disclosed where required by law, regulation, court order, payment network rule, responsible gambling obligation, dispute process, investigation request or to protect the rights, safety and property of users, the business or the public.

7. Marketing choices

Users may receive service messages about account activity, security, policy updates, transactions, responsible gambling tools and other important notices. Promotional communications may be sent only where permitted and can usually be managed through account settings, unsubscribe links or support requests.

Opting out of marketing does not stop essential service messages, security alerts, responsible gambling communications or legally required notices.

8. Data retention

Information is kept for as long as reasonably needed to provide the service, manage the account, resolve disputes, meet accounting and record-keeping requirements, comply with legal obligations, enforce terms, prevent fraud and support responsible gambling protections.

When information is no longer required, it may be deleted, anonymised or securely archived according to operational and compliance needs.

9. Security

Reasonable administrative, technical and organisational safeguards are used to protect information against loss, misuse, unauthorised access, disclosure, alteration and destruction. Security measures may include access controls, monitoring, encryption in transit where appropriate, audit logs, staff training and vendor controls.

No website, network or storage system can be guaranteed to be completely secure. Users should keep passwords private, avoid sharing account access, use strong credentials and contact support immediately if they believe their account has been compromised.

10. User rights and requests

Depending on location and applicable rules, users may be able to request access to personal information, correction of inaccurate information, deletion, restriction, objection, portability or more details about how information is handled. Requests may require identity verification before they can be completed.

Some information may need to be retained even after a request, for example where retention is required for legal, regulatory, security, fraud prevention, accounting, dispute handling or responsible gambling reasons.

11. Updates to this policy

This policy may be updated from time to time to reflect changes to the website, technology, business operations, security practices or applicable requirements. The updated version will be posted on this page with a revised date. Continued use of the service after an update means the current version applies.